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Your account data — including deposit records from ShopeePay and LinkAja, session activity, and wallet transactions — is managed under this policy. We want you to know exactly what we collect, why we keep it, and how you can review or request changes to your personal information at any time.
This privacy policy applies to all personal data we process when you access aguatogel, open an account, and conduct transactions using local payment channels such as ShopeePay and LinkAja. Data we collect includes your registration details, account wallet activity, deposit and withdrawal records, device identifiers, and interaction logs tied to your session. We collect this information to operate your account, process payments through the e-wallet channels you connect, verify transactions, and respond to support requests. We do not sell your personal data to third parties. Where we engage service providers — such as payment processors or fraud detection systems — those partners are bound by data handling obligations consistent with this policy. Data retention follows the requirements set by applicable regulations in Indonesia. You can review the current state of your stored data by logging into your account and opening the account settings panel. Availability of certain features and data handling practices may depend on local law and eligible regions. If you have questions about how your data is used, our support team is reachable through the contact paths listed on this page.
Your ShopeePay deposit and withdrawal records are stored in your account wallet history. These entries include timestamps, amounts, and transaction reference numbers that you can view after logging in.
LinkAja transactions are logged to your account in the same format as other local payment records. The history panel in your account shows each entry with its status, amount, and processing reference.
We record session start and end times, device type, and interaction events tied to your account. This data helps us detect unusual access patterns and protect your account from unauthorized activity.
Name, contact information, and identity verification data submitted at registration are held securely. You can request a review or correction of these details through the account settings or by contacting support.
Understanding the scope of this policy helps you know which data practices we are directly responsible for and where you should look to third-party terms for further detail. Our policy governs the data we control on aguatogel and through the account and payment systems we operate directly.
Covered fully. Login timestamps, device records, and session tokens generated when you access your account fall under this policy. You can review access logs in your account dashboard after login.
Covered fully for transactions processed through ShopeePay and LinkAja on our platform. Each deposit and withdrawal tied to your account wallet is logged and accessible to you in the transaction history panel.
Covered for the activity records we store against your account — game session data, bet records, and results that appear in your account history. Game content itself is supplied by studios such as Habanero, Spadegaming, and Pragmatic Play under their own terms.
Not fully covered by this policy. When you use ShopeePay or LinkAja, those providers apply their own privacy terms to the data you share directly with them. We only receive the transaction result and reference needed to update your account.
You have several concrete options for managing your personal data. Start by logging into your account — the settings panel shows the registration details and payment information we hold. From there you can review your current data, update contact details, and check your full transaction history for ShopeePay and LinkAja activity. If you find an error in your account details, use the correction request path in account settings or reach our support team directly. For questions about specific data records — such as a transaction reference that does not appear correctly in your history — include the reference number in your support message so the team can locate the entry. You can also ask us what categories of data we hold on your account, how long we keep it, and under what circumstances we would share it. Responses to data questions are handled through the same support channels we use for account help.
Log in and open the account dashboard. Your deposit history, withdrawal log, and session records are displayed there. ShopeePay and LinkAja transactions each carry a reference number you can use when raising a query.
Go to account settings to update your registered contact information. For changes that require identity verification, follow the instructions shown in the settings panel rather than sending document copies through chat.
Contact support with your account identifier and a clear description of the data question. The team can confirm what we hold, explain retention periods, and tell you which records are eligible for correction or removal.
If you want to know whether a specific piece of personal information is stored — such as a device ID or a past support conversation — submit a request through the policy contact path. We will confirm what we hold and what applies under local law.
Questions about this policy, your stored data, or correction requests can be sent through any of the contact paths below. Include your account identifier and a brief description of your query so the team can locate your records without delay. Availability may depend on local law and eligible regions.
Open the chat panel from your account dashboard. For privacy queries, start with your account identifier so the agent can pull up your data records directly. Available in the Indonesia time zone during standard operating hours.
Send data questions, correction requests, or policy queries to the support email address listed in your account settings. Include your registered contact detail and a reference number if your query relates to a specific ShopeePay or LinkAja transaction.
The fastest path for straightforward corrections. Log in, open account settings, and follow the update fields shown there. Changes saved through settings are reflected in your account record immediately after verification.
Our approach to data handling is built around keeping your account records accurate, accessible to you, and protected from unauthorized access. Each of the practices below reflects a specific operational commitment we maintain as part of running the platform for Indonesia.
We keep your account and transaction data for as long as your account remains active and for the period required by applicable regulations in Indonesia. When data is no longer needed, it is removed from active systems. The current retention period for your records is shown in your account settings.
We use session cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies help us understand how the account flows are used. You can review and adjust cookie preferences through the settings available in your browser on aguatogel.
Your account is protected by password authentication and activity monitoring. Unusual login attempts trigger an alert process visible in your account security log. We recommend reviewing your login history periodically through the account dashboard.
When this policy changes, we update the version date at the top of this page. Significant changes are communicated through your account notification panel. To request a copy of this policy, ask a data question, or raise a concern, use the contact paths in the support section above.
These are the questions we hear most often about how aguatogel handles personal data, account records, and your rights under this policy.
We collect your registration details — name and contact information — along with device identifiers, session logs, and the transaction records generated by your ShopeePay and LinkAja activity. You can see a summary of the data tied to your account by opening the account settings panel after login.
Yes. Your complete transaction history is available in the account dashboard after login. Each entry shows the payment method, reference number, amount, and timestamp. If an entry looks incorrect, note the reference number and contact support so the team can check the record.
We retain your data for as long as your account is active and for whatever period local regulations in Indonesia require after account closure. The current retention period applicable to your account is shown in your account settings. We do not keep data beyond those periods.
Yes. Log into account settings and use the update fields shown there for straightforward changes. For corrections that require identity verification — such as a name change — follow the instructions displayed in the settings panel. You can also contact support with your account identifier if you need assistance.
We share transaction data only with the payment processors needed to complete your ShopeePay or LinkAja transactions, and only the information required for that purpose. We do not sell personal data. Any service provider we work with is required to handle your data consistently with this policy.
Use the live chat in your account dashboard, the support email address listed in account settings, or the correction path inside the settings panel directly. Include your account identifier and, where relevant, a transaction reference number so the support team can locate your records promptly.
After account closure, we retain your data for the period required under applicable regulations in Indonesia, then remove it from active systems. You can ask the support team for details on the specific retention period that applies to your account before you close it.